FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
How can I contact someone at the Northwestern Ticket Office?
Email ticketoffice@unwsp.edu, or call 651-631-5151.
How can I purchase tickets?
Tickets can be purchased online at unwtickets.com, over the phone, or in person.
What are your refund and exchange policies?
All sales are final. Please check your tickets carefully at the time of purchase. Refund and exchange policies are determined by event sponsors. For questions regarding the policies for a specific event, refer to the information on the event page or reach out to the Ticket Office.
What if I lost my ticket?
If you have misplaced your ticket, please contact the Ticket Office for assistance.
Does your website offer secure transactions to prevent fraud?
The Northwestern Ticket Office is required to meet a high standard of Payment Card Industry (PCI) compliance. Our password requirements are mandated by our PCI ranking for your protection. All ticket sales go through a secure server which encrypts all information for your security; we do not retain credit card information within the system. Should you believe your password has been jeopardized, please reset your password via the forgot password link.
What types of payment can I use?
For online orders, our system accepts VISA, Mastercard, American Express, and Discover. If purchasing tickets in person, we will also accept cash or check.
What is General Admission Seating?
General Admission seating allows you to choose your own seat when you arrive at the venue rather than having a seat assigned to you at the time of purchase.
TICKET DELIVERY
How will I receive tickets I have purchased online?
For most shows, you can choose to receive your tickets by mail (please choose a secure mailing address as lost or stolen tickets may not be replaced), email (print-at-home), or you may select to pick them up from Will Call. You will be required to show ID at Will Call to receive your tickets. If you purchase tickets online less than 10 days prior to a performance your tickets will be waiting at Will Call.
What is Will Call?
"Will Call" is the location at the venue designated for ticket pick-up. Tickets will be available at will call for the following reasons:
a. When an order cannot be mailed prior to the event.
b. If "Print At Home" tickets are not available for a particular event.
c. If the Will Call option has been selected as the delivery method.
Will Call is located at the Ticket Office.
What if someone else is picking the tickets up at Will Call?
Please have the original purchaser contact the box office to change the Will Call name.
What are Print-at-Home tickets?
Print-at-Home tickets are PDF tickets emailed to you for you to print yourself. Print-at-Home may not be available for all events.
I chose to receive my tickets by mail. When will I receive them?
You tickets should arrive within ten business days from your order date.
What if my tickets are lost in the mail?
Please contact the box office if you do not receive your tickets ten days prior to your event.
ACCOUNTS
Do I have to create an account?
Yes, you must create an account in order to purchase tickets. Creating an account will help you when making future reservations with us because your name and address will be stored for re-use.
What if I cannot access my account?
You may be not able to access your account for three reasons:
a. You cannot recall your password/your password was entered incorrectly:
In this case, please use the forgot password link and a temporary password will be sent to the email you provided in your account. This password will allow you to log in and create your own personal password to continue with your order. You may also contact the Ticket Office for assistance. Passwords must contain eight characters, one upper case, one lower case, and a number. Your new password also cannot be one of your last four passwords. Keep your username and password in a secure place.
b. Your account has been locked:
For security purposes, your account will be locked after four invalid login attempts. Please contact the Ticket Office Office to have your account unlocked. If you have forgotten your password, we recommend using the forgot password link to have a new temporary password sent to you.
c. Forgotten username:
If you forgot your username, you will need to contact the Ticket Office for access to your account.
PROCESSING FEES
Can I avoid paying the processing fee?
Unfortunately, no. The processing fee is the same if you purchase online, over the phone, or in person.
Why do I need to pay a processing fee?
The processing fee covers the Ticket Office's operational expenses including staffing, ticketing software, credit cards fees, security compliance, and supplies.
