Frequently Asked Questions

General Questions
1. How can I contact someone at the Northwestern Ticket Office?
a. You can email 24 hours a day
b. Call 651-631-5151 or toll free 866-821-5151 - Monday through Friday from 11am to 4pm. 

2. How can I purchase tickets?
Tickets can be purchased online at, over the phone or in person. 

3. What are your refund and exchange policies?
Check your tickets carefully at time of purchase, there are no refunds on ticket purchases. Please check with the Ticket Office for specific producer exchange policies. Treat your tickets like cash. If you have misplaced your ticket please contact the Ticket Office for assistance.

4. Does your website offer secure transactions to prevent fraud? 
The Northwestern Ticket Office is required to meet a high standard of Payment Card Industry (PCI) compliance. Our password requirements are mandated by our PCI ranking for your protection. All ticket sales go through a secure server which encrypts all information for your security; we do not retain credit card information within the system. Should you believe your password has been jeopardized, please reset your password via the forgot password link. 

5. What types of payment can I use? accepts VISA and MasterCard. The Ticket Office accepts cash, check, Visa and MasterCard. 

6. What is General Admission Seating?
General Admission seating allows you to choose your own seat when you arrive at the venue rather than having the seat previously assigned to you.

1. How will I receive tickets I have purchased online?
For most shows you can choose to receive your tickets by mail (please choose a secure mailing address as lost or stolen tickets may not be replaced) print-at-home or pick them up from Will Call. You will be required to show ID at Will Call to receive your tickets. If you purchase tickets online less than 10 days prior to a performance your tickets will be waiting at Will Call.

2. What if someone else is picking the tickets up at will call?
We do require a photo I.D. to pick up the tickets at will call but we are happy to change the name for will call. Please have the original purchaser contact the Box Office to change the will call name.

3. I choose to receive my tickets by mail. When should I receive them?
You tickets should arrive within 10 business days from your order date.

4. What if my tickets are lost in the mail?
Please contact the box office if you do not receive your tickets 10 days prior to your event.

5. What is Will Call?
"Will Call" is the location at the venue designated for ticket pick-up. Tickets will be available at will call for the following reasons:
a. When an order cannot be mailed prior to the event
b. if "Print At Home" tickets are not available for a particular event
c. if the will call option has been selected as the delivery method.
Will Call is located at the Ticket Office. If you have a question about will call pick-up please call us at 651-631-5151, toll free at 866-821-5151 or e-mail us at

6. What are Print-at-Home tickets?
The Northwestern Ticket Office uses sophisticated technology to sell tickets. When purchasing on-line or in person at the Ticket Office you have the option of  having your tickets emailed to you for you to print your tickets immediately on your printer. You simply bring that printout (your ticket) to the venue for admission, where it will be checked for authenticity. Print-at-Home may not be available for all events.


1. What if I cannot access my account?
You may be not able to access your account for 3 reasons:
a. You cannot recall your password/Your password was entered incorrectly -
In this case please use the forgot password link (after 4 attempts your account will be locked) a temporary password will be sent to the email you provided in your account. This password will allow you to login and create your own personal password to continue with your order. You may also contact the Ticket Office for assistance. Passwords must contain 8 characters, 1 upper case, 1 lower case and a number. Your new password also cannot be 1 of your last 4 passwords. Keep your username and password in a secure place.
b. Your account has been locked -
For security purposes your account will be locked after 4 invalid login attempts. Please contact the Ticket Office Office to have your account unlocked. If you have forgotten your password we recommend using the forgot password link to have a new temporary password sent to you.
c. I do not know my user name -
If you forgot your username you will need to contact the Ticket Office for security purposes.

2. I need to add/change my address:
a. Log into your account, by going to the My Account tab at the top of the screen.
b. Once you have logged in please click on the My Account tab again.
c. Your Account Options screen should appear. You will be able to edit, add or delete addresses from this page.
d. Make sure to save your changes using the Apply button at the bottom of the page.

3. Do I have to create an account?
No, you do not have to create an account to purchase tickets. Creating an account will help you when making future reservations with us because your name and address will be stored for re-use.


Service Charges
1. Can I avoid paying the service charge?
Unfortunately, no, all transactions have a service charge. The service charge is the same if you purchase online, over the phone, or in person. 

2. Why do I need to pay a service charge?
The Ticket Office does not receive any monies from the price of tickets. The service charge covers operational expenses including staffing, ticketing software, security compliance and supplies.